Customer portal

Licence keys and their registration status; key resets for a new computer; renewal quotes and new licences; purchase orders; quotes and invoices as PDF; the latest downloads.

• Manager — licences, quotes, renewals and key resets.
• Helpdesk — licences and key resets, ideal for IT support staff.
• Viewer — read-only access to licences and quotes.
• Procurement — quotes and invoices only.

Registering nPoles

Open nPoles, go to Settings → User Settings → Registration and enter the licence key. Behind a strict firewall, Manual Activation finishes with a code from any phone. Full instructions: the registration guide.

Keeping up to date

The maintenance tool adds each new version beside the old one. Help → What’s New and the change log say what changed.

Reporting a problem

Every nPoles message can be selected and pasted into an email. After a crash, nPoles offers to send a report, and Field mini sends ideas and bug reports from Settings. Email: evan.sebire@npoles.com.

Services

Custom stringing charts, training and engineering support, quoted per job.