{"id":109,"date":"2026-09-15T00:11:42","date_gmt":"2026-09-15T00:11:42","guid":{"rendered":"https:\/\/www.npoles.com\/?page_id=109"},"modified":"2026-09-15T00:11:42","modified_gmt":"2026-09-15T00:11:42","slug":"support","status":"publish","type":"page","link":"https:\/\/www.npoles.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Customer portal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Licence keys and their registration status; key resets for a new computer; renewal quotes and new licences; purchase orders; quotes and invoices as PDF; the latest downloads.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Manager \u2014<\/strong> licences, quotes, renewals and key resets.<\/li>\n\n\n<li><strong>Helpdesk \u2014<\/strong> licences and key resets, ideal for IT support staff.<\/li>\n\n\n<li><strong>Viewer \u2014<\/strong> read-only access to licences and quotes.<\/li>\n\n\n<li><strong>Procurement \u2014<\/strong> quotes and invoices only.<\/li>\n\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/portal.npoles.com\/login\">Sign in to the portal<\/a><\/div>\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Registering nPoles<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open nPoles, go to <strong>Settings \u2192 User Settings \u2192 Registration<\/strong> and enter the licence key. Behind a strict firewall, <strong>Manual Activation<\/strong> finishes with a code from any phone. Full instructions: the <a href=\"https:\/\/docs.google.com\/document\/d\/1CKqVAcGbaSibr9pUpmSfriIm0Jwil3Q5QPYr0zb5PJg\/edit?usp=sharing\">registration guide<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Keeping up to date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The maintenance tool adds each new version beside the old one. <em>Help \u2192 What&#8217;s New<\/em> and the <a href=\"\/changelog.html\">change log<\/a> say what changed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reporting a problem<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every nPoles message can be selected and pasted into an email. After a crash, nPoles offers to send a report, and Field mini sends ideas and bug reports from Settings. Email: <a href=\"mailto:evan.sebire@npoles.com\">evan.sebire@npoles.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Custom stringing charts, training and engineering support, quoted per job.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer portal Licence keys and their registration status; key resets for a new computer; renewal quotes and new licences; purchase orders; quotes and invoices as PDF; the latest downloads. Registering nPoles Open nPoles, go to Settings \u2192 User Settings \u2192 Registration and enter the licence key. Behind a strict firewall, Manual Activation finishes with a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-109","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/pages\/109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/comments?post=109"}],"version-history":[{"count":1,"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/pages\/109\/revisions"}],"predecessor-version":[{"id":110,"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/pages\/109\/revisions\/110"}],"wp:attachment":[{"href":"https:\/\/www.npoles.com\/index.php\/wp-json\/wp\/v2\/media?parent=109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}